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We want to inform you of some important updates regarding shipping services to Israel.
Shipping Service Interruption for Israel:
Due to circumstances beyond our control, UPS has temporarily suspended its shipping services to Israel. At this time, we do not have specific information about when UPS services will resume.
Please note that other shipping methods may also be affected. Japan Post have already indicated that parcels bound for Israel may be delayed for an indefinite amount of time and it is likely that shipping via Japan Post will also be suspended soon.
We will keep you informed as we receive more information. We understand the importance of timely deliveries, and share your frustration from any inconvenience this may cause.
Changes to Customer Service Policies for Affected Customers
During this period of uncertainty, we have made the following changes to our Customer Service policies:
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Storage Fees for Israel: We will stop charging storage fees for packages destined for Israel until further notice.
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Extended Storage Period: We understand that some of you may be concerned about the storage period for your items. Therefore, we will not dispose of items that reach the usual 90 day of storage threshold for affected customers during this time. The exact duration of this policy change is unknown and will be in effect until further notice.
We want to assure you that our dedicated Customer Service team is available to assist you with any questions or concerns you may have. Please don’t hesitate to reach out to us via our customer support channels.
We appreciate your trust in ZenMarket, and we are committed to doing what we can to minimize disruptions during these challenging times. We will continue to update you as the situation evolves.
Thank you for choosing ZenMarket as your proxy service, and we look forward to serving you.
Warm regards,
The ZenMarket Team
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