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At ZenMarket, we are committed to providing you with the best shopping experience for Japanese products. To continue delivering on this promise, we wanted to share some important updates with you.
Internally, we’ve been working diligently to enhance our services:
What we’ve done to improve our service
- 🌟New Loyalty Program: Enjoy cashback on all purchases with our new loyalty program for Level 2 members and above! It’s our way of thanking you for your continuous support.
- ⏫Website Upgrades: We’re enhancing our website for and improved user experience, especially on mobile.
- 💴Special Campaigns: Look forward to more exciting sales and expanded shipping campaigns on your favorite shopping platforms.
- 🖤Mercari Partnership
- 💙Rakuma Partnership
- 🚚More Shipping Options: We are broadening our shipping methods to offer you more cost-effective choices for international shipments.
- 🏃Quicker Processing: We’re refining our processes to address your inquiries and complete your purchases more promptly.
- 📸Improved Cameras for Photo Service: We went ahead and updated the cameras for even better photos of your items when they arrive at our warehouse.
External pressures & service fee change
While we’re thrilled about the enhancements and value they bring to your experience, we also find it essential to admit the global inflation and more notably the weakened yen are placing ZenMarket under pressuring circumstances. Namely, this shift is greatly affecting our operational costs both within and outside Japan.
To uphold the exemplary service and quality you deserve and to foster continuous improvements, we find it necessary to make a modest adjustment to our pricing structure.
Effective October 18th, 2023, our service fee will be revised from 300 yen to 500 yen per item. We sincerely hope for your understanding and support, as this is our first price adjustment in nearly a decade, a decision reached with thoughtful deliberation.
What we’re currently working on to continue improving our service
We are working on several steps to add value and alleviate the impact of this adjustment.
- 🏢New Warehouse: We’re unveiling a new warehouse for faster and better packing.
- 🛡️Better Protection: We are enhancing our insurance conditions to ensure that should any issues arise with your items or parcels, you will receive better and swifter compensation.
- 🔍Improved Search: Our tech department is working hard to provide a more refined and cross-platform search on the website for a smoother shopping experience.
- 👷General Bug Fixes and Service Improvements: We are always growing and looking to improve. We aim to fix bugs even faster as new features are added to our service.
We are also keen to incorporate your invaluable feedback to further refine our services. Please consider filling out the survey below to share any specific suggestions or thoughts you might have.
For any questions or additional information, our customer support team is here to assist you. We will also update this article with any further developments.
We deeply appreciate your understanding and steadfast support, and we remain devoted to meeting and exceeding your expectations.
Sincerely,
ZenMarket Team
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