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FAQ
Q. How to claim my ZenPoints?
A. Any earned ZenPoints will be automatically added to your ZenMarket balance on the day your eligible item(s) is shipped from Japan.
Q. How do I use earned ZenPoints？
A. As of now ZenPoints can be used for international shipping only. Available ZenPoints will automatically be applied when you pay for your next international shipping!
Q. What is Mercari and how do I buy from it?
A. With more than 20 million monthly users, Mercari is the place to go for buyers and sellers of both new and preowned goods in Japan. Whether you’re looking for Clothing or Sportswear, Anime or Games, Electronics or anything in between, find it new or used on Mercari with ZenMarket.
Check here for Step-by-step tutorial for purchasing from Mercari.
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