Privacy Policy
Last updated: October 3, 2026
About That Life (“we,” “us,” or “our”) operates the website aboutthatlife.jp from Japan. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, request a quote, contact us, or otherwise use our services.
1. Information We Collect
Depending on how you use the site, we may collect:
- Contact information, such as your name, email address, phone number, and shipping or billing address.
- Order and transaction information, such as products or services purchased, order history, payment status, and delivery information.
- Project information, including files, images, model details, dimensions, scale, production requirements, and other information you provide when requesting 3D printing, model preparation, cosplay, prop, or production services.
- Account information, if you create an account on the site.
- Technical information, such as IP address, browser type, device information, pages viewed, referring URLs, and similar usage information collected through WordPress, WooCommerce, cookies, logs, or analytics tools where enabled.
- Communications, including messages, quote requests, support inquiries, and other correspondence with us.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders.
- Prepare quotes and evaluate custom production projects.
- Provide 3D printing, model preparation, scale conversion, cosplay, prop, prototype, and related production services.
- Communicate with you about orders, projects, payments, shipping, support, or account activity.
- Maintain and improve the website, products, services, and customer experience.
- Prevent fraud, abuse, unauthorized activity, and security incidents.
- Meet accounting, tax, legal, regulatory, and record-keeping obligations.
- Send marketing communications where permitted by law and where you have not opted out.
3. Payments
Payments may be processed by third-party payment providers. We do not intentionally store full payment-card details on our own systems. Payment providers may collect and process information according to their own privacy policies and security practices.
4. Shipping and Fulfillment
When an order requires delivery, we may share necessary information such as your name, shipping address, phone number, and order details with postal services, couriers, fulfillment partners, customs authorities, or other service providers involved in completing delivery.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential site operation, shopping-cart functionality, account sessions, security, preferences, analytics, and other website features. You may be able to control non-essential cookies through your browser settings or any cookie-management tools provided on the site.
6. Service Providers
We may use third-party providers to support website hosting, WordPress and WooCommerce functionality, payment processing, email, analytics, security, cloud storage, shipping, and other business operations. These providers may process personal information only as needed to perform services for us or as otherwise permitted by law.
7. Project Files and Customer Content
Files, images, models, references, and other materials submitted for production or quotation are used to evaluate and perform the requested service. We do not claim ownership of customer-provided files solely because they are submitted to us.
You are responsible for ensuring that you have the necessary rights or permission to provide files, designs, images, trademarks, copyrighted works, or other materials for the requested service.
8. International Customers and Data Transfers
Because About That Life operates from Japan and serves international customers, personal information may be processed or stored in Japan or in other countries where our service providers operate. Where required, we take reasonable steps to handle personal information in accordance with applicable data-protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, project records, accounting, tax, fraud prevention, dispute resolution, and legal compliance.
10. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.
11. Your Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or other action regarding your personal information. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing communications.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our website and services are not directed to children who are not legally able to enter into transactions or provide valid consent under applicable law. If we learn that personal information has been collected inappropriately from a child, we will take reasonable steps to address it.
13. Third-Party Links
Our website may contain links to third-party websites, social platforms, marketplaces, or services. Their privacy practices are governed by their own policies, and we are not responsible for those third-party practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with the revised “Last updated” date.
15. Contact
For privacy questions or requests, contact:
About That Life
Hyogo, Japan
Email: dj4th@aboutthatlife.jp